Information and Terms & Conditions
It is our aim to allow your shopping experience to be a safe and hassle free process, to do this you need to know about the purchasing & returns process along with our Terms and Conditions. When placing an order with us you are confirming your agreement to the terms & conditions set out below.
We accept orders from the UK only and for delivery within the UK.
Prices shown on the website are in GBP sterling and are inclusive of U.K vat.
You can pay by debit or credit card and also PayPal.
The entry of your Credit or Debit card information is made on the Paypal website & not on the Wisdom of Wellbeing website therefore we do not store your credit or debit card information on our website at any time. All the information you enter on the PayPal website is encrypted in transit using the secure socket slayer (ssl) protocol and the highest available encryption key length of 128 bits. If you require further information on their process please visit their websites at www.paypal.com.
Delivery costs are not included in the products published price; the cost will be added to your invoice on completion of your order. The delivery costs however are clearly shown when viewing your shopping cart.
Once you have placed your order with the Wisdom of Wellbeing you will receive an e-mail confirming the purchase details of your order. Should you not receive this email confirmation within 24hrs please get in touch.
Dispatch & Delivery
Upon receipt of your cleared payment, it is our aim to dispatch orders within 1 to 2 working days, Monday to Friday with the exception of UK Bank holidays. Should there be a delay in dispatch for any reason we will inform you as soon as we possibly can.
Items are dispatched within the UK using the Royal Mail UK standard delivery or Courier service and we will not be liable for any loss caused to you by their late delivery.
Your right to cancel
You have the right to cancel your order within 14 days of receiving your goods, please notify us by e-mail at Lorraine@wisdomofwellbeing.co.uk of your intention to do so. Thereafter you have 14 days to return the goods. (This applies only to physical goods and not Distant Healing Purchases)
Returns & Refunds
The returned goods must be unused and include all their original packaging. The cost of the return is at your own expense and you are responsible for the products until they reach us. Please use a secure delivery method which requires a signature upon receipt and return to:~ Wisdom of Wellbeing 8 Pinchbeck, Alderscholes Lane, Thornton, Bradford, BD13 3SY West Yorkshire.
A refund for physical goods will be processed, minus our original delivery cost within 14 days of receipt of the returned goods.
Unfortunately, refunds cannot be given for missed Distant Healing sessions.
We are careful when selecting and packaging your items to ensure they arrive in good condition. In the unlikely event of a product arriving damaged or not what you ordered please advise us by email at Lorraine@wisdomofwellbeing we will replace it free of charge or provide a full refund as appropriate when, returning the goods to us at the address under “Returns & Refunds” within 30 days of receipt. In these circumstances we will also refund the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
The “return and refunds” terms do not affect your Statutory Rights.
Complaints & Compliments
We sincerely hope that it is not the case, but should you feel you need to complain please contact us in confidence at Lorraine@wisdomofwellbeingco.uk providing details of your complaint and any suggestions on how we can resolve the problem for you. We will promptly do our best to rectify the problem you have encountered with our goods or service. If you would like to sing our praises, you can use the same e-mail too.
Descriptions & Measurements
As much as is possible we do our best to honestly and accurately describe all of our products, the images on our website are as close a representation as possible of the item and all measurements given are approximate.
All information including your name, address and contact details will be treated in accordance with the 1998 Data Protection Act. No information entered on this website is or will ever be sold or passed to any third party.
We’re not talking the chocolate kind here, these ones are small text files which when you visit our website allow your browser to remember some specific information which the web server can retrieve and use later such as your likes, dislikes & preferences. When you quit your browser, some cookies are stored in the memory of your computer, others disappear. Most web browsers accept cookies, although you can usually modify your settings should you prefer but this may prevent you from taking full advantage of the website. Cookies do not use allow us access to your computer or any other information about you other than the data which you chose to share with us.
All information and content including pictures on this website are the property of Wisdom of Wellbeing unless otherwise stated. It is provided for information purposes only and is not available for copying unless pre agreed in writing. Please be aware that images or prints on this website may not be royalty free or for commercial usage.
Our right to cancel
It is extremely unlikely, but in the event of the need to do so Wisdom of Wellbeing reserve the right to cancel any order within 48hrs of its placement. Email notification will be sent as soon as possible and a full refund (including any postage) will be issued.
There are many crystal therapy practitioners like my-self using crystals for a multitude of purposes, however there are legal considerations to be acknowledged.
Due to changes in UK Law on 26/5/2008 Wisdom of Wellbeing would like to advise that when we talk about, discuss or hand out literature relating to the healing properties of crystals, minerals, products or treatments we are communicating our own personal beliefs, the result of our own experience and also extensive research found in published works. Because a crystal or stone is alleged to have particular healing properties, either physical, mental, emotional or spiritual does not mean that it is repeatable for everyone, as in traditional medicine, certain people are more receptive than others. Purchasing from the Wisdom of Wellbeing is made on the basis of your own freedom of choice.
The information provided on this website and in blogs does not claim to diagnose, cure or prevent any illness, disease or condition. We at Wisdom of Wellbeing do not prescribe or recommend treatments and in no way should the information provided be considered substitution for health advice from your General Practitioner (Doctor). We recommend that if you have any health concerns or symptoms you contact a professional qualified health practitioner, (GP).
Using crystals in most circumstances is safe, please be aware though that some minerals can be toxic. It is advisable not to ingest or make elixirs from crystals and to do so would be at your own risk. Thorough research is required on the subject.
Allergies – Nickel & impure metal in silver
925 silver simply means the purity of the silver is 92.5% and is not necessarily free from impure metal or is “nickel free” as popularly believed. Nickel or other metals are generally what a person is allergic to when wearing a piece of jewellery. We therefore cannot offer any guarantees in regard to allergies for any silver jewellery offered on this site.
Disputes, Law Jurisdiction and Language
Wisdom of Wellbeing is based in England and governed by English law. Any content contained herein and contract brought into being as a result of usage of this website (i.e. your purchase & our delivery) are governed by and construed in accordance with English Law, where upon the English courts shall have jurisdiction over all disputes. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.